Shipping policy

Thank you for choosing Amagul’s Boutique! We are committed to providing you with fast and reliable shipping. Please review our shipping policy to understand how we handle shipping, delivery times, and fees.

1. Shipping Locations

We currently offer shipping to the following locations:

  • United States, Canada, Europe

Note: We do not ship APO/FPO addresses.

2. Processing Time

  • Order Processing: All orders are processed within two business days of receiving the order. Orders placed on weekends or holidays will be processed the next business day

  • Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Please note that delivery times are estimates and may vary depending on your location, weather, and other factors beyond our control.

 

  • International Shipping:

    • Shipping fees for international orders are calculated based on the weight of the package and the destination.

    • Please be aware that customs duties, taxes, and fees may apply for international orders. These charges are the responsibility of the customer and will be due upon delivery.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order by visiting the carrier's website and entering the tracking number provided.

4. Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to factors such as:

  • High order volume (e.g., during holidays or sales).

  • Weather conditions or natural disasters.

  • Delays from third-party carriers.

If there are any significant delays with your order, we will notify you via email.

5. Address Accuracy

Please ensure that your shipping address is accurate before completing your order. We are not responsible for lost or undeliverable packages due to incorrect addresses provided by the customer. If an address error occurs, please contact us immediately at [email/contact form link] to update your information before shipment.

6. Shipping Restrictions

  • International Orders: Certain products may not be available for international shipping due to regulations or restrictions in the destination country. If your order is affected, we will contact you to resolve the issue.

  • Shipping to Remote Areas: Some remote or hard-to-reach areas may experience longer shipping times. Please contact us for more information if you reside in a rural or isolated location.

7. Lost or Stolen Packages

We are not responsible for packages lost or stolen once they have been marked as delivered by the carrier. We recommend ensuring that someone is available to receive your order upon delivery. If your tracking shows delivered but you have not received your package, please contact the carrier directly for assistance.

8. Damaged or Defective Items

If your package arrives damaged or with defective items, please contact us immediately within 24 hours of delivery at amagulboutique@gmail.com with your order number and photos of the damage. We will assist you in resolving the issue by offering a replacement or refund (if applicable).